Returns & Exchanges

Please contact showroom@alessandrarich.com within 14 working days of the delivery date with your order number or full name in the subject line in order to request a refund or exchange.
Items must not be worn, washed or damaged. We reserve the right to reject any returns/exchanges that have perfume/scent of any kind, makeup/deodorant stains or is dirtied in any way. Swimwear must have the protective adhesive strip attached.
Please note Alessandra Rich does not cover the cost of sending back a return/exchange and original shipping paid cannot be refunded.
After 14 working days from the delivery date Alessandra Rich will no longer accept returns or exchanges.
Shipments sent from outside of the EU must be processed by the country’s postal service as “British Return Goods” to avoid customs/duties charges.
All international parcels processed incorrectly with a customs/duties charge will be rejected and returned to customer.
Please download the form here to include with your return/exchange package.